Excerpt from:  Into the MyST
.
April 13, 2005

Discovering the Iceberg of Knowledge Work

Defining knowledge work: discretionary behaviour; a system of activities that knowledge workers opt to do, and managing knowledge work as establishing conditions that increase the likelihood of making the "right" choices.

This is a fascinating excursion through the origins of knowledge management and how Weblogs will [likley] intersect the future of knowledge work.

"Weblogs are envisioned as a prototype technology for enabling grass-root knowledge management, triggering pilots and experimentation in companies. The results of our study support these suggestions and indicate that studying weblog uses in corporate KM is a valuable research direction." -- Lilia Efimova

This is an expected conclusion, but perhaps premature for most companies seeking to enhance their KM systems through weblog adoption. Naturally, given a tool, we should try to solve KM problems with it. However, as the author points out...

"... in this paper we would like to take another angle and suggest using weblogs as a looking glass to explore needs and activities of a knowledge worker."

This is akin to saying - let's use Weblogs to gather and understand knowledge work requirements; as a requirements management tool. Baby steps are always useful and this is a good one.

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