On Demand Agility -- Domain Expertise

"Every business--high-tech, low-tech or no-tech--is faced with the merciless marketplace demand for ever-greater levels of productivity. That means constantly driving down costs and increasing efficiency." -- Irving Wladawsky-Berger

Makes sense to me... this is another way of saying that IT applications are shifting to a component services approach. When you need an RSS feed management process - there it is. When you need an ad-hoc space to capture some information, it's just a click away. However, more important to the availability of loosely-coupled IT services is the flexibility that's required after the [ad-hoc] fact.

Information workers need the agility to get their work done quickly and efficiently without being forced to think about the ramifications of selecting a particular application or information storage strategy. I call this on-demand agility - the idea that I can quickly achieve the objective at hand with a reasonable expectation that my content can be repurposed by me or another information worker.

"The horizon of the on-demand era is coming into clear view. We are evolving toward an economy in which expertise embodied in an enterprise and its people will be its real advantage and differentiator. Whatever strategic value technology may have had is shifting to the people and businesses that put it to work in support of their frame of excellence--this is the expertise that will define them to their customers, collaborators and competitors."

"Their frame of excellence" ... The term that I use to describe people with a frame of excellence is  domain experts and ideally, on-demand agility coupled with domain expertise is at the heart of knowledge management.