Think Outside the Feed

Thoughts on the emerging use of RSS by Bill French and F. Andy Seidl, Co-founders of MyST Technology Partners.
June 25, 2004

SmartStream™ Alliance Newsreader Brings RSS One Step Closer to Mainstream

Behind the scenes, this reader makes use of a variety of MyST technologies, including SmartSpace™, Market Syndication Services (MSS), and Net Intelligence services.

The recently released John Kerry for President Newsreader brings RSS technology one step closer to the mainstream; most users don't even know that RSS is working behind the scenes.

Regardless of your party affiliation, this newsreader is a great way to keep up to date with the latest news from the Kerry campaign.  And more importantly, it’s a demonstration of a new, user-friendly, spam-proof technology for delivering timely, branded information on any subject matter.  It happens to be based on RSS, but mainstream users need not think about that.

[more...]

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June 09, 2004

SmartStream Alliance

If you haven't checked out this newest venture, please take some time to look at a few of the sample newsreaders.

The nature of this alliance emerged based on a Weblog post I did about a year ago.

SmartStream Alliance™ is a software development and research firm specializing in multimedia and messaging technology applied to communications for businesses and organizations. In simpler terms, we've decided to create smarter RSS readers that can easily morph as feeds change or users change interests.
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June 09, 2004

Push Control

The intersections of RSS, email marketing, and push vs pull are becoming better understood, but have the marketing folks fully comprehended the shift in control?

Every now and then an article comes along and you read it and think, wow – that is so well written you can’t think of a thing to add; not a thought to contribute. I felt that way about Jon Udell’s Strategic Developer column ‘Push Me, Pull You’ [Infoworld 05.17.04, Pg 37]. So this entry is likely to be short.

“With RSS, control resides with the recipient and permission is a property of the medium.” – Jon Udell

This is an important distinction; one that encourages email marketing firms to guide their clients concerning matters of trust if they are going to leverage RSS for their business objectives. I think marketing departments and email marketing firms have gotten the impression that RSS is a wholesale replacement for email marketing. In a limited and narrow sense that may be the case, but in the broader context, RSS provides me with significantly more control. I now have the ability to turn on [or off] any channel of information from any company, about any subject. And therein lies my opportunity to contribute a thought about Jon’s article.

I remember growing up in the 1960’s when there were three television networks to choose from. As an avid television consumer, I was forced to take what they served and when they served it. Today I have TiVo. I also have RSS. Control has dramatically shifted to me. This forces content providers to carefully consider my tastes and interest when packaging information. It also explains why we have a Golf Channel, a Fish Channel, Pay-Per-View, and CNN. The atomization of content occurred in television years ago because technology provided greater opportunity for choice. RSS has achieved a similar capability for Internet information.

I recently had a conversation with a customer that wants to create a collection of RSS feeds that would hopefully attract lots of feed consumers to look at only information about their company. It would contain only their Web site information, white papers, and many aspects about their business. While there is good benefit in providing feeds like this, a narrow diet of information of this nature is likely to attract existing customers and perhaps a few competitors. If the RSS objective is to leverage it for marketing purposes, feeds should include a balanced diet of information.

Imagine Verity providing an RSS feed that contains a wide array of information about enterprise search including recent news stories, events, and articles. This would be a valuable feed to CIO’s and CTO’s if it contained information about the industry, not just Verity and its products. It’s difficult to imagine Verity publishing a feed that contains information about its competitors, but it’s very likely this type of marketing strategy will occur.

Companies that engage in this level of transparency will likely be the ones that have superior technology and have little fear of being compared with competitive products. In fact, many companies today invite comparison so this type of content aggregation should not be problem for them. RSS is well suited for this strategy because it is based on trust and belief that consumers will make good choices. Although this seems counter-intuitive, companies like NetHawk Interactive are beginning to see the benefits and are guiding their long-time email marketing clients to understand the level of trust required to build relationships with RSS.

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